Family violence hubs rushed, poorly implemented: auditor
“Hubs are not yet realising their full potential to improve the lives of people affected by family violence and families needing support with their children. This is because their service coordination is not yet consistently effective or efficient,” the report said.
“FSV cannot yet demonstrate whether the hubs are leading to better outcomes for families.
“FSV is working to address these weaknesses and making changes to improve the launch of the next hubs. However, given the volume of work still required and the challenge of opening 12 hubs in less than three years, the risk remains that FSV will launch hubs that are not fully prepared to support clients.”
The first five hubs were created in Frankston, Geelong, Heidelberg, Mildura and Morwell. The government has branded them ‘The Orange Door’ in reference to the colour used to represent a global movement to stem family violence.
The report found FSV was not collecting appropriate data to monitor and evaluate whether clients who attended hubs were experiencing positive results.
It also found the hubs were not working in collaboration with each other and did not have appropriate technology, both of which were recommendations of the royal commission.
Victorian Opposition family violence spokeswoman Georgie Crozier said the report showed the state government’s “big talk” on the hubs had been followed by “botched implementation, delays and excuses”.
The Health Department has accepted all the recommended improvements made by the auditor.